Privacy Policy | PropCare Electrical, Fire & Security

01Who we are

PropCare Electrical, Fire & Security design, install and maintain CCTV and intruder alarm systems for homes and businesses. We are the data controller for everything described on this page.

Unit 15 Moor Place Farm, Plough Lane, Bramshill, Hampshire
Danny@propcare-efs.com
01252 940675

02What we collect

Information	How we get it
Your name, email address and telephone number	You give it to us through a Facebook or Instagram enquiry form, our website, WhatsApp, or over the phone
Your postcode, and details about your property and what security you are looking for	You give it to us in the enquiry form or on the phone
Basic technical information such as device type, browser and pages viewed	Collected automatically when you visit this website

We never ask for payment card or bank details through a web form. If anything claiming to be us ever does, it is not us.

03Why we use it

To give you the quote you asked for. Lawful basis: taking steps at your request before entering a contract.
To carry out work you book, including survey, installation and warranty. Lawful basis: performance of a contract.
To follow up by email if we have not managed to reach you. Lawful basis: legitimate interests. You can stop these at any time with the unsubscribe link in any email.
To measure how well our advertising works. Lawful basis: legitimate interests.
To meet our legal and safety obligations as an electrical and security contractor. Lawful basis: legal obligation.

04Who we share it with

We do not sell your information, and we never pass it to lead brokers or call centres. It goes to Danny and the engineers, and nowhere else.

We use these suppliers to run the business:

GoHighLevel, our customer system, which stores your enquiry and our correspondence
Meta Platforms, where you submit an enquiry form on Facebook or Instagram, and for advertising measurement
Mailgun, which delivers our emails

05Advertising and measurement

We advertise on Facebook and Instagram. This website uses the Meta Pixel, which tells us in aggregate how many people visited a page or enquired after seeing one of our adverts. It does not tell us who you are by name.

You can control how Meta uses your information for advertising in your Meta Accounts Centre, and you can block cookies in your browser settings.

06How long we keep it

Enquiries that do not become customers: up to 24 months, then deleted.
Customers: for the life of the warranty and any maintenance agreement, then 6 years to meet accounting and liability requirements.

07Your rights

Under UK data protection law you can ask us to:

Give you a copy of what we hold about you
Correct anything that is wrong
Delete it
Stop using it for marketing, which we will always action
Restrict how we use it, or transfer it to someone else

Email Danny@propcare-efs.com and we will respond within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

08Keeping it safe

Your information sits in access controlled systems and only the people who need it to do their job can see it. This website is served over an encrypted connection.

If we change this policy we will update the date at the top of this page.

NAPIT Approved

SAFEcontractor Approved

FireQual Qualified